Frequently asked questions.
The essentials on ordering, purity, documentation, and shipping — answered. If your question isn't here, reach out and we'll reply within 24 hours.
Ordering & minimums
What is your minimum order quantity?
There's no heavy minimum to get started. You can order a sample kit of 7 bottles × 5ml (35ml total) for $25 to verify quality before committing. Custom OEM blends start from 16oz (≈480ml).
How do I order a sample kit?
Send an inquiry through our contact form or WhatsApp. The sample kit is 7 bottles × 5ml (35ml total) for $25 and ships with full specification sheets and a Certificate of Analysis.
Quality & documentation
Do you provide COA and MSDS documents?
Yes. Every batch ships with a Certificate of Analysis (COA) verified by GC/MS, and Material Safety Data Sheets (MSDS) are available for all isolates and blends.
How do you guarantee purity?
Our isolates are verified to 99%+ purity by batch GC/MS testing in a GMP-compliant, ISO 9001:2015 facility, with full traceability from raw botanical input to packaged product. See our guide on reading a GC-MS report.
Custom & shipping
Can you create a custom terpene blend?
Yes. Our Order to Make line formulates custom terpene blends from 16oz (≈480ml) with full creative control, batch-to-batch consistency, and complete COA/MSDS documentation.
What is your production and shipping lead time?
Standard orders ship globally in 7–15 days to 50+ countries, with DDP options available. Custom formulations are drafted within 3–5 days before sampling.
Are your terpenes natural or synthetic?
Both. We offer 100% botanical isolates and strain recreations, all-natural infused blends, and a flavor infused series built on synthesized flavorings and sweeteners with long-established safety records.